vs55 Terms and Conditions

General Introduction

These terms and conditions ("Terms") apply to the use of the vs55 platform and all services offered under it. By accessing the platform, opening an account, or using any of its services, you are considered to have agreed to these Terms in full.

vs55 is an online gaming and sports betting platform that provides slots, live casino, cricket betting, and many other entertainment gaming services for users in Bangladesh. These Terms constitute a legally binding agreement and are governed by the applicable laws of Bangladesh.

vs55 reserves the right to modify these Terms at any time. Continuing to use the platform after any changes constitutes acceptance of the updated Terms.

Eligibility Requirements

To open an account and use services on the vs55 platform, the following eligibility requirements must be met:

• You must be 21 years of age or older. This platform is for users aged 21 and above only.
• You must be a real individual. Accounts cannot be opened on behalf of a company or organisation.
• Each person may operate only one account. Opening multiple accounts is strictly prohibited.
• All information you provide must be truthful, accurate, and complete.
• You must not operate an account from any country or region where online gaming is prohibited by law.

Account Registration and Security

3.1 Account Opening Process

To open an account at vs55, you must provide accurate personal information. The name, address, and mobile number given at registration are used later for payment verification, so filling them in correctly is mandatory.

3.2 Password and Account Security

Keeping your account password confidential is your responsibility. You are responsible for all activity carried out from your account. If you notice any unauthorised access or suspicious activity, notify our support team immediately.

• Do not share your login details with anyone.
• Use a strong password that includes letters, numbers, and special characters.
• Make it a habit to log out after each session.
• Do not click links in suspicious emails or messages.

3.3 Account Closure

vs55 reserves the right to suspend or permanently close any account in the following circumstances: breach of Terms, fraudulent activity, operating multiple accounts, providing false information, or any other dishonest conduct.

Deposit and Withdrawal Terms

4.1 Deposits

The following payment methods can be used to deposit funds at vs55: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for each method is ৳500.

Deposited funds must be sent only from an account registered in your own name. Funds sent through a third party are not acceptable and such transactions may be cancelled.

4.2 Withdrawals

Withdrawal requests generally take between 15 minutes and 2 hours to process. Your account verification must be completed before making a withdrawal.

• Withdrawal requests can only be made using the same method used for the deposit.
• If verification documents are requested, they must be submitted within the specified time.
• If an active bonus is on the account, the wagering requirement may need to be met before withdrawal.

4.3 Transaction Limits

vs55 reserves the right to set transaction limits for security and risk management purposes. Unusual or suspicious transactions may be held for review.

Bonuses and Promotional Offers

5.1 Welcome Bonus

New users at vs55 will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. After claiming this bonus, a minimum wagering requirement of 25x must be met before withdrawal.

5.2 General Bonus Terms

• Each bonus has its own wagering requirement and validity period, which will be stated in the offer details.
• A bonus may only be used once per account.
• If a withdrawal is made before the bonus wagering requirement is met, the bonus and any winnings derived from it will be forfeited.
• vs55 reserves the right to modify, suspend, or cancel any bonus offer.
• Attempting to use bonuses from multiple accounts will be treated as fraud.

5.3 VIP Programme

The vs55 VIP programme has three tiers: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. You can advance to a higher tier through continued active play. The detailed terms of VIP benefits are determined by vs55 and are subject to change.

Betting and Gaming Rules

6.1 General Betting Rules

All bets and gaming activity on the vs55 platform will be governed by the following rules:

• Once confirmed, a bet cannot be changed or cancelled unless a specific technical error is identified.
• Winnings or losses arising from software or hardware technical faults are subject to review by vs55.
• vs55 reserves the right to void any bet or gaming session if evidence of fraudulent activity is found.
• Odds may change during live sports betting — the odds at the time the bet is confirmed are final.

6.2 Cricket and Sports Betting

Betting on cricket (including BPL, IPL, T20 World Cup, and ICC tournaments) and other sports events will be governed by vs55's specific sports rules. If a match is cancelled or postponed, bets will be settled according to the applicable rules.

6.3 Responsible Gaming Limits

Users can set their own deposit limits, loss limits, or session limits. Visit our responsible gaming page for more details about this feature.

Prohibited Activities

The following activities are strictly prohibited on the vs55 platform:

• Opening or operating multiple accounts.
• Using an account on behalf of another person.
• Abusing bonuses or promotional offers, such as claiming bonuses through multiple members of the same household.
• Attempting to win through fraudulent or artificial means.
• Using hacking, cracking, or any other unauthorised technical methods.
• Using the platform for money laundering or any other illegal financial activity.
• Making fraudulent payments or filing chargeback claims.
• Threatening, abusive, or hostile behaviour towards vs55 staff.
• Attempting unauthorised access to vs55's software, databases, or systems.

Privacy and Data Protection

vs55 gives the highest importance to protecting your personal data. We use SSL encryption technology to keep your data secure.

The information we collect is used solely for providing platform services, processing payments, identity verification, and fulfilling legal obligations. We do not sell your information to third parties.

Read our privacy policy to learn in detail how your information is collected, stored, and used.

Intellectual Property

All content on the vs55 platform — logos, trademarks, website design, text, graphics, software, and other materials — is the intellectual property of vs55 or its licensors.

• You may only view platform content for personal and non-commercial purposes.
• Reproducing, distributing, or commercially using any content without written permission from vs55 is prohibited.
• Prior permission is required to use the vs55 brand name or logo for any purpose.

Limitation of Liability

vs55 accepts no liability for the following:

• Interruptions to a game or betting session caused by internet disconnection or technical failure.
• Issues caused by third-party software or services.
• Loss caused by the user's own negligence or failure to keep account details secure.
• Unforeseen circumstances beyond vs55's control.

In any circumstance, vs55's maximum liability will be limited to the amount of the relevant transaction.

Responsible Gaming

vs55 places the highest priority on responsible gaming. We believe gaming is a form of entertainment, not a solution to financial problems.

If you feel that gambling is having a negative impact on your life, you can take the following steps:

• Set a deposit limit on your account.
• Request a self-exclusion or permanent exclusion.
• Contact our 24/7 live chat support team.

Visit our responsible gaming page for more details.

Dispute Resolution

In the event of any dispute or complaint, please contact our support team first. Our team will attempt to resolve the issue.

12.1 Complaints Process

1. First contact us via 24/7 live chat.
2. Submit a detailed description of the issue along with any evidence.
3. Our team will review and respond within 48 hours.
4. If needed, send full details by email to ([email protected]).

12.2 Final Decision

In disputes regarding gaming outcomes, vs55's server logs and system records will be treated as conclusive evidence.

Changes to Terms

vs55 reserves the right to modify these terms and conditions at any time. For significant changes, users will be notified by email or via a notification on the platform.

Continuing to use the platform after updated Terms are published constitutes acceptance of the new Terms. It is therefore recommended to check this page regularly.

Contact and Support

If you have any questions or comments about these terms and conditions, please contact us:

• 24/7 Live Chat: Use the platform's live chat option (support is provided in Bengali).
• Email: [email protected]

Our support team is available around the clock to assist you in Bengali.